Last Updated: November 27, 2023

This Privacy Policy describes how Loventrix LLC (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use, or make a purchase from https://loventrix.com/ (the “Site”).

1. Information We Collect

We collect information to provide you with our services and improve your experience.

  • Information You Provide to Us: When you make a purchase, create an account, or contact us, you may provide us with personal information, including:
    • Your name
    • Billing and shipping addresses
    • Email address
    • Phone number
    • Payment information (e.g., credit card details, Afterpay/Klarna account information – securely processed by our payment partners)
    • Account login credentials
    • Any other information you choose to provide (e.g., product preferences, feedback)
  • Information We Collect Automatically: When you visit our Site, we automatically collect certain information about your device and interaction with our Site. This information is collected using technologies like cookies, web beacons, and pixels.
    • Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
    • Usage Information: Information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and how you interact with the Site.
    • E-commerce Platform Data: As our store is built on WooCommerce, it may collect data related to your browsing and shopping activity to provide core store functionalities.

2. How We Use Your Information

We use the information we collect for various purposes:

  • To Fulfill Your Orders: To process your purchases, prepare your orders for shipment, and communicate with you about your order status, including processing payments and arranging for shipping.
  • To Provide Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may encounter.
  • To Improve Our Site and Services: To analyze how our customers browse and interact with the Site, allowing us to enhance our product offerings, website design, and overall customer experience.
  • For Marketing and Advertising (with your consent): To send you promotional emails, newsletters, and special offers if you have opted in to receive them. You can opt out at any time. We may also use your information for targeted advertising based on your interests and browsing history.
  • For Security and Fraud Prevention: To protect our Site, our customers, and our business from fraudulent transactions, unauthorized access, and other illegal activities.
  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We share your personal information with third parties only when necessary to provide our services, operate our business, or comply with legal obligations.

  • Service Providers: We share information with trusted third-party service providers who perform functions on our behalf, such0 as:
    • Payment Processors: Afterpay, Klarna, and other payment gateways to securely process your transactions. They only receive information necessary to complete your payment.
    • Shipping Carriers: To deliver your orders.
    • Analytics Providers: Google Analytics and similar services to help us understand how our customers use the Site.
    • Marketing & Advertising Partners: To help us manage our marketing campaigns and provide targeted advertisements.
    • E-commerce Platform: WooCommerce for store operations and management.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

4. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe instructions included in those emails or by contacting us directly.
  • Cookie Preferences: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Site.
  • California Residents – Your Privacy Rights (CCPA): If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information. These include the right to:
    • Request to know what personal information is collected, used, disclosed, or sold.
    • Request deletion of your personal information.
    • Opt-out of the sale of your personal information (note: Loventrix LLC does not sell personal information).
    • Not be discriminated against for exercising your CCPA rights. To exercise these rights, please contact us using the details provided below.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are small data files that are placed on your device or computer and often include an anonymous unique identifier.

  • How We Use Cookies: We use cookies for things like:
    • Operating our shopping cart and checkout process.
    • Remembering your preferences and settings.
    • Analyzing website traffic and usage patterns.
    • Personalizing your browsing experience.
    • Facilitating advertising and marketing efforts.
  • Managing Cookies: You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

6. Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security. We encourage you to take steps to protect your personal information as well, such as creating strong passwords and not sharing them.

7. Third-Party Links

Our Site may contain links to websites operated by third parties. This Privacy Policy does not apply to the practices of other websites, and we are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a new “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

Loventrix LLC Website: https://loventrix.com/ Email: support@loventrix.com Phone: +15413459623 Address: 516 Forest Ridge Dr,, Frankfort, KY 10001, US